This privacy policy will explain your rights under the General Data Protection Regulation 2018 and how our organization uses the personal data we collect from you when you use our website.
Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
We collect the following data:
- Personal identification information (Name, email address, phone number)
- Non personally identifiable data about how our website is used
How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
- Fill in a contact form or sign up to newsletters online.
- Voluntarily provide us with information via email, phone calls, social media or in person.
- Use or view our website via your browser’s cookies.
How will we use your data?
Aveillant collects your data so that we can:
- Process orders and manage your account.
- Email you with information you have requested (e.g. via an online enquiry)
- Send you relevant marketing communications if you have asked to receive them.
Unless we have a separate agreement with you, we do not share personal information with third parties except where it is necessary for us to provide our services. “Necessary for us to provide our services” includes using third party software to keep track of your contact details and marketing preferences. This does not grant permission for third parties to contact you directly, but allows us to more securely and reliably manage your data.
How do we store your data?
Aveillant securely stores your data at our own company premises and in the cloud. Cyber security and physical security measures are implemented to keep your data protected. Where data is stored by third parties in the cloud we ensure these parties are also storing data securely and meeting their obligations under GDPR.
Aveillant will keep your personal data for up to 5 years from the date when we last had contact with you. Once this time period has expired, we will delete your data by removing all of your personal details from our database. We keep your details for this length of time due to the typically long procurement cycle for the products / services we provide.
We will also delete your data more promptly at your request. See the section below on “What are your data protection rights?”.
Marketing
We would like to send you information about products and services of ours that we think you might like. We will only do this if you have agreed to receive marketing communications by explicitly signing up to a mailing list.
If you have agreed to receive marketing, you may always opt out at a later date.
Aveillant does not send marketing emails at this time, but if you have any concerns or believe you have received a marketing email from us, you can contact our Data Protection Officer via privacy@aveillant.com.
If we send marketing emails in the future, a clear unsubscribe facility will be made available.
What are your data protection rights?
Aveillant would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data that we hold. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Aveillant correct any information you believe is inaccurate. You also have the right to request Aveillant to complete information you believe is incomplete.
The right to erasure – You have the right to request that Aveillant erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Aveillant restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Aveillant’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Aveillant transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us and request the Data Protection Officer:
Email: privacy@aveillant.com
Telephone: 01223 455555
Or write to us:
FAO: Data Protection Officer
18-21 Evolution Business Park
Milton Road
Impington
Cambridge
CB24 9NG
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. You can find out more about cookies at www.allaboutcookies.org
How do we use cookies?
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
Aveillant uses cookies in a range of ways to improve your experience on our website:
Essential cookies – If you have an account and choose to login, cookies will be used to keep you logged in. We also use third party analytics cookies which collect anonymous data so that we can ensure our website is working as expected. This allows us to identify issues essential to our website operation such as site speed. We also use analytics cookies to identify issues with functionality by seeing how users navigate our site.
How to manage cookies
The essential cookies we use only collect anonymised data and help us provide a better service, but if you would still like to disable cookies, then you can do so via your browser. www.allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Aveillant website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Aveillant keeps our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8 July 2019.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us and ask to speak to our Data Protection Officer
Email: privacy@aveillant.com
Telephone: 01223 455555
Or write to us:
FAO: Data Protection Officer
18-21 Evolution Business Park
Milton Road
Impington
Cambridge
CB24 9NG
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.